MADE-TO-ORDER PROCESS


Thank you for visiting! My name is Nigel and I am the Owner/Maker of BLACK HOUSE PROJECT. My mission is to create high quality durable goods that are handmade with the highest attention to detail and craftsmanship. My goal is to connect the dots between the consumer and the designer, eliminating the problems with mass produced products.

I pull a lot of my inspiration from utilitarian workwear and vintage military surplus from the early 1900’s. I feel that ‘back in the good old days’ there was a focus on the construction, fabric quality and functionality of garments. Each of these elements figures into my work, you might say I’m a ‘sucker’ for the small details.

Each item in my collection is made-to-order from start to finish by me in San Francisco California. Items are made in limited quantities and made from durable fabrics and hardware sourced in the U.S.A. making each item a labor of love.

When you place an order...

Processing Time
Once your order is placed the typical lead time for a made-to-order item is 1-2 weeks. 

Delivery Times
Once your item(s) is complete and thoroughly inspected, a confirmation email with the shipping details and tracking number will be sent to the email provided. For larger goods I ship USPS Standard Mail, 6 - 10 business days and smalls goods USPS Priority Mail, 2 -3 business days.
In cases of rush orders, I will work with you as best as I can to meet your ship date requirements.

Return/Exchange Policy
Made-to-order and custom orders are non-refundable. Please ask questions if you have doubts regarding an items size or materials used. If you placed an order and would like to cancel please contact me within 24 hours of receipt of payment. 
If you would like to exchange your made-to-order item for a different fabric color or other item please notify me within 14 days. 
All custom order sales are final

Additional Questions
If have you more questions regarding the Made-To-Order Process or Custom Work please free to contact me.