FAQ


What forms of payment are accepted online?

BLACK HOUSE PROJECT currently accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Are credit card transactions secure?

Yes. All credit card information sent to www.blackhouseproject.com is encrypted for complete security using STRIPE, a payment processor gateway. For more information on STRIPE and their security features please click here.

Do you send a confirmation e-mail?

Yes. Once your order has been placed you will receive confirmation of your order by e-mail.

Can I cancel an order that I placed online?

Yes. There is a 24 hour period from the time that the original order was placed in which you may cancel your order.

How is sales tax calculated on orders?

We collect sales tax on all orders shipped to addresses in California. Residents in other states are responsible for complying with local state tax laws.

What if I have another question?

We have done our best to answer most questions. If there is anything else you would like help with please contact us at info@blackhouseproject.com.